Junior Service Desk

Client of emploipartner

Posted on 11 Nov

Experience

1 - 3 Years

Job Location

Algeria - Algeria

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Missions

Provide first-level support to internal users on hardware and software incidents. Record, track and resolve incident tickets via the ITSM management system. Diagnose common computer problems and offer simple solutions. Escalate complex incidents to specialized technical teams.

Profile 

Basic knowledge of Windows and Linux operating systems. Concepts in networks and connectivity (LAN, VPN, Wi-Fi). Proficiency in common office applications (MS Office, email). Ability to use ticketing and ITSM tools (ServiceNow, Jira, Freshdesk).

Desired Candidate Profile

  • Basic knowledge of Windows and Linux operating systems.
  • Concepts in networks and connectivity (LAN, VPN, Wi-Fi).
  • Proficiency in common office applications (MS Office, email).
  • Ability to use ticketing and ITSM tools (ServiceNow, Jira, Freshdesk).

Company Industry

  • Recruitment
  • Placement Firm
  • Executive Search

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Junior Service Desk

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Client of emploipartner

https://www.emploipartner.com/en/jobs/64526

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