Junior Technical Support Specialist

Solarity s.r.o.

Right now, we re searching for an experienced Technical Support Specialist for our team in Ukraine.

What You ll Do as a Technical Support Specialist in Solarity:

• • Provide technical documentation (datasheets, installation & operation manuals, warranty conditions, certifications) of our products (PV modules, inverters, ESS and others) for your colleagues and customers.
  • Give internal and external technical assistance (system design suggestions, clarifications of product features, functionalities).
  • Support customers during the installation and commissioning of the systems.
  • Help customers with system operation and maintenance (monitoring, updates).
  • Support customers in case of product defects under warranty.
  • Conduct technical trainings for your colleagues and customers.
  • Visit manufacturers and attend their trainings, record and document it to improve know-how in the company.
  • Conduct technical research, write blog posts, and create tools according to other departments ad-hoc requests.

We re seeking a candidate who:

• • Holds an education in electrical engineering with on-site experience (PV experience is an advantage).
  • Excels in time management, works well independently and is proactive in problem-solving.
  • Speaks Ukrainian and can communicate in English.

• • Is an active driver.