KC/Runway Team Lead
Maersk Group
Employer Active
Posted 2 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Drive Area Customer Experience Strategy and Outcome
Drive adoption of our digital solutions for customers & CX Teams.
Design and drive revenue optimizing opportunities.
Evaluate, justify, support & critique decisions related to the development & implementation of Maersk Integrated Management Systems.
Improve Customer satisfaction
Actively build strong relationships with customers and gain an understanding of their business, service needs, drivers, and desires, monitor customer satisfaction across segments and partner with relevant teams to drive local improvement.
Act as a role model by representing the voice of the customers throughout the organization whilst maintaining the company s vision.
Drive Teams Collaboration and Performance Improvement
Review and update SOP / IOPs based on frequent issues resolution / exception management (with customer and CPM).
Ensure good collaboration and customer experience as part of cross functional teams.
Work closely with GSC to lead and accelerate efficiency.
Identify recurring issues in delivery performance and initiate steps to address the root cause.
Build and develop a strong team
Support onboarding of new team members and coaching existing team members, to move towards a productive and consultative team.
Drive transformations and change management initiatives to eliminate undue complexity and shift customers experience culture from transactional customer service to consultative and value added focused customer experience.
Desired Candidate Profile
Bachelor s degree or equivalent qualification (minimum requirement).
- 5+ years experience in customer experience, operations, logistics, or related leadership roles.
- Strong business acumen with a solid understanding of the local market landscape.
- Proven people leadership and coaching experience.
- Excellent stakeholder management and communication skills, including engagement at senior customer level.
- Strong prioritization and decision making capabilities in a fast paced environment.
- Customer centric, solution oriented mindset with a focus on continuous improvement.
- Ability to drive change, transformation, and collaboration across cross functional teams.
Company Industry
- Logistics
- Transportation
- Warehousing
- Courier
Department / Functional Area
- Sales
- Business Development
Keywords
- KC/Runway Team Lead
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Maersk Group
When you join Maersk, you ll find that the world is your workplace. You ll work in a culturally diverse, stimulating environment, surrounded by new ideas and different ways of doing things. We believe in individual performance within highly professional teams supported by our distinctive values. To us, teamwork means acceptance, respect, dedication, and the belief that we can achieve more when we all pull together. Living our values means competing in the marketplace in an ethical way so our name is synonymous with being a credible and valuable business partner. Through Constant Care and Humbleness, we strive to prepare for the future, while never forgetting that our customers and competitors are key to our ability to improve. In our daily work, Uprightness and Our Employees mean that transparency and accountability go hand in hand with being an inspiring and challenging place to work. At Maersk, we take pride in hiring the best person for the job irrespective of gender, age, nationality, or religious belief.