Key Account Coordinator

SGS

Provides assistance in administration and document control of the Quality Assurance system

Under the direction of the Quality Assurance Management, maintains SOPs and required forms.

Work as mediator to review customer inquiries in efficient manner that cultivates trust and reliability.

Answers and directs customer inquiries to the appropriate technical staff or management

Sets up and maintains records/data management system to capture all records control requirements, including maintenance of files, quality assurance, information conversions, and systems automation

Maintains the company s Form/Worksheet Control System (assigns numbers to new forms/worksheets, assigns revision codes to revised forms/worksheets, and copies and files forms/worksheets into the appropriate department binders)

Documents assignment, tracks, and brings to closure Change Control Requests

Assists in managing and controlling customer methods.

Assists in managing customer protocols and reports including Method Transfer, Method Validation and Stability.

Adheres to internal standards, policies, and procedures

Performs other administrative tasks and duties as assigned by operation manager and department head.