Key Account Manager

Intaj Alamal

1. Customer Relationship Management

o Build strong and long-term relationships with customers

o Understand customer needs and provide customized solutions.

o Work on improving customer experience and increasing their satisfaction with the services provided.

2. Account Management and Financial Transactions

o Follow up on invoices and payments for key customers and ensure timely collection.

o Cooperate with the Finance Department to ensure regular cash flows for accounts receivable.

o Analyze sales and revenue reports for each customer and suggest strategies to improve financial performance.

3. Operations Coordination

o Cooperate with operations teams to ensure efficient and timely execution of services.

o Follow up on shipments and ensure their delivery on time.

o Resolve any issues or obstacles that customers may encounter during shipping and clearance operations.

4. Business Development and Account Growth

o Find new opportunities to expand the scope of services provided to key customers.

o Submit commercial offers and negotiate contracts to ensure maximum benefit for the company.

o Monitor the market and competitors to determine the best strategies to increase customer loyalty.

5. Reporting and Performance Analysis

o Prepare periodic performance reports and submit them to senior management.

o Analyze customer data and provide suggestions for improving operations and services.

o Monitor the achievement of sales targets and annual growth plans.

Required Skills and Qualifications:

Technical Skills:

o Proficiency in Customer Relationship Management (CRM) programs.

o Good knowledge of customs procedures, supply chain and logistics.

Personal Skills:

o Strong communication and negotiation skills.

o Ability to work under pressure and manage priorities.

o Analytical skills and solve problems effectively.

o Ability to build strong working relationships and maintain customer loyalty.

Language: Proficiency in Arabic and English