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Job Description
Roles & Responsibilities
Lead the strategic management of key accounts to deliver sustainable growth, profitability, and market share for Mondelez. The role involves building strong partnerships with customers, driving joint business planning, optimizing trade investments, and ensuring flawless in-store execution to maximize category leadership.
Key Responsibilities
- Lead the development and execution of customer Joint Business Plans (JBPs) in line with Mondelez s commercial strategy.
- Negotiate annual agreements, trade terms, and promotional frameworks with key customers.
- Manage P&L responsibility for assigned accounts, ensuring profitability and ROI of trade spend.
- Identify and drive category growth initiatives, aligning Mondelez and customer priorities.
Business Growth & Performance
- Deliver Net Revenue, Gross Margin, and Market Share targets across the account portfolio.
- Optimize promotional strategy and investments through ROI evaluation and post-promotion analysis.
- Anticipate risks and opportunities, proposing proactive solutions to achieve business objectives.
- Leverage shopper and category insights to influence customer decisions and unlock growth.
Cross-Functional Collaboration
- Act as the key interface between Mondelez and customer senior stakeholders.
- Partner with Supply Chain, Finance, Marketing, and Trade Marketing to ensure excellent service levels and execution.
- Champion customer needs internally while protecting Mondelez commercial interests.
- Lead and coach junior account managers or executives, building team capability.
Execution Excellence
- Ensure compliance with distribution, shelving, visibility, and pricing strategies (the Perfect Store standards).
- Monitor and improve forecast accuracy and service levels with customers.
- Conduct regular store visits and business reviews to track performance and execution gaps.
Desired Candidate Profile
Qualifications & Skills
- Bachelor s or Master s degree in Business, Marketing, or related field.
- 5 7 years experience in Key Account Management / Customer Management (preferably FMCG).
- Proven success in managing large retailers or modern trade accounts with P&L responsibility.
- Strong negotiation, influencing, and stakeholder management skills.
- Excellent analytical ability with solid financial acumen.
- Track record of delivering growth and leading cross-functional initiatives.
- Leadership capabilities to mentor and develop junior team members.
Company Industry
- FMCG
- Foods
- Beverages
Department / Functional Area
- Sales
- Business Development
Keywords
- Key Account Manager
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Mondelez
Mondel z International in the Middle East, North Africa and Pakistan serves the Middle East and Africa markets as well as Australia, New Zealand, the UK and Canada. Headquartered in Dubai, UAE, we have more than 2600 employees working across seven plants and six commercial offices; we make, bake, sell and deliver our products to customers. We are market leaders in key snacking categories with iconic global and local brands including Cadbury Dairy Milk chocolate, Milka, Oreo and belVita biscuits, Barni Cakes,Tang powdered beverage, Chiclets and Trident gum and Halls candy. Mondel z International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.