KEY ACCOUNT OFFICER

Maison galaxy sal / beirut

1. Sales & Revenue Management

Achieve sales targets for assigned key accounts.

Monitor and analyze sales performance (volume, value, category performance).

Propose initiatives to boost revenue, upsell, and cross-sell product lines.

2. Client Relationship Management

Build and maintain strong relationships with key retail clients (supermarkets, wholesalers, chains).

Act as the main point of contact for assigned accounts.

Handle client inquiries, complaints, and follow-ups to ensure satisfaction.

3. Account Planning & Strategy

Develop tailored business plans per account.

Align on pricing, promotions, display agreements, and credit terms.

Support marketing teams in planning promotional calendars and visibility campaigns.

4. Field Execution & Merchandising

Ensure product availability, planogram compliance, and shelf visibility.

Monitor in-store execution of promotions, displays, and POS materials.

Coordinate with merchandising teams and field representatives.

5. Reporting & Market Feedback

Provide regular reports on sales, client feedback, market trends, and competitor activity.

Recommend improvements or opportunities based on data insights.

6. Coordination with Internal Teams

Liaise with logistics, finance, and supply chain to ensure timely deliveries and invoicing.

Follow up on order processing and resolve operational issues.

7. Receivables & Credit Monitoring

Ensure timely payment collection and manage account credit limits.

Reconcile outstanding balances and follow up on overdue payments.

8. Promotions & Trade Marketing

Implement in-store promotions and analyze results.

Ensure compliance with negotiated promotional deals and measure ROI.