KEY ACCOUNT OFFICER

Maison galaxy sal / beirut

1. Sales & Revenue Management

• Achieve sales targets for assigned key accounts.
• Monitor and analyze sales performance (volume, value, category performance).
• Propose initiatives to boost revenue, upsell, and cross-sell product lines.

2. Client Relationship Management

• Build and maintain strong relationships with key retail clients (supermarkets, wholesalers, chains).
• Act as the main point of contact for assigned accounts.
• Handle client inquiries, complaints, and follow-ups to ensure satisfaction.

3. Account Planning & Strategy

• Develop tailored business plans per account.
• Align on pricing, promotions, display agreements, and credit terms.
• Support marketing teams in planning promotional calendars and visibility campaigns.

4. Field Execution & Merchandising

• Ensure product availability, planogram compliance, and shelf visibility.
• Monitor in-store execution of promotions, displays, and POS materials.
• Coordinate with merchandising teams and field representatives.

5. Reporting & Market Feedback

• Provide regular reports on sales, client feedback, market trends, and competitor activity.
• Recommend improvements or opportunities based on data insights.

6. Coordination with Internal Teams

• Liaise with logistics, finance, and supply chain to ensure timely deliveries and invoicing.
• Follow up on order processing and resolve operational issues.

7. Receivables & Credit Monitoring

• Ensure timely payment collection and manage account credit limits.
• Reconcile outstanding balances and follow up on overdue payments.

8. Promotions & Trade Marketing

• Implement in-store promotions and analyze results.
• Ensure compliance with negotiated promotional deals and measure ROI.