Key Account Specialist

J&T Express Egypt

Multiple Vacancies

Posted on 11 Dec

Experience

1 - 7 Years

Job Location

Cairo - Egypt

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

3 Vacancies

Job Description

Roles & Responsibilities

Key Responsibilities:

  • Manage and build strong relationships with VIP clients to ensure high satisfaction and loyalty.
  • Handle all VIP client requests and complaints quickly and professionally, providing personalized support.
  • Coordinate with internal teams to ensure smooth service and fast issue resolution for VIP accounts.
  • Monitor performance metrics (e.g. delivery success, complaint rate) and share regular reports with management.
  • Ensure top-tier service quality, follow up on escalations, and support VIP client retention and growth.
  • Support in processing claims or compensation cases.
  • Prepare regular performance reports for clients and management.
  • Support onboarding of new key accounts.
  • Good negotiation and problem -solving skills
  • Strong communication and interpersonal skills
  • Good knowledge of Microsoft Office tools
  • Ability to build and maintain strong client relationships
  • Experience in handling key clients/accounts
  • Shipping field is a MUST

Desired Candidate Profile

  • Good negotiation and problem -solving skills
  • Strong communication and interpersonal skills
  • Good knowledge of Microsoft Office tools
  • Ability to build and maintain strong client relationships
  • Experience in handling key clients/accounts
  • Shipping field is a MUST

Company Industry

  • Logistics
  • Transportation
  • Warehousing
  • Courier

Department / Functional Area

  • Sales
  • Business Development

Keywords

  • Key Account Specialist

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J&T Express Egypt

https://wuzzuf.net/jobs/p/b0pwpbjhf56u-key-account-specialist-jt-express-egypt-cairo-egypt