Kitchen Operations Group Leader

IKEA - Al Homaizi Limited

Customers

I ensure our guests are always in focus and strive to make them smile. I meet and serve our guests showing empathy and care. I am willing to listen and support them with an attitude based on the IKEA values.

I lead by example and am a good ambassador for the IKEA store in all contact with our guests, and I give them a good reason to return again and again.

I always look at our store through the eyes of our customers. I have a daily dialogue with our guests to get continuous feedback about their experiences and to learn more about their needs and wants. I then take action based on their input.

I empower and encourage my team to take immediate action to meet the needs of guests and give input on how to continuously improve our meeting with them.

I know about the services offered in my store and use this knowledge to help guests. I ensure my team does the same.

I ensure our guests have a great shopping experience at all times throughout the day.

Commercial

Together with my colleagues and manager I contribute actively in the development and implementation of a clear IKEA Food action plan for my store using the store business plan and country business plan. These are supported by input from Growing IKEA together and the IKEA Food Direction & Strategy. I also develop and execute an annual action plan for my area based on agreed goals.

I actively implement the range matrix (global and national) by securing quality and availability. I serve high-volume dishes that suit the taste of the many people on my local market. I secure that we prepare all food in line with the product sheet and secure the quality served at all times.

I actively use the product sheets to train co-workers. I also ensure all co-workers taste and learn about new products before they are launched.

I secure an irresistible food offer by ensuring we give customers an appealing range presentation. I am passionate about my products and actively learn about their content, origins, preparation and other benefits. I share this knowledge with my guests and colleagues.

I ensure that my team and I know our top-selling products, 3 Aces and 1 King, and that they are available and clearly communicated and displayed at all times. We promote alternative products when these are unavailable.

Operations

I ensure that the operations of all IKEA Food areas in the IKEA Store operate in accordance with IKEA Quality and Food Safety requirements and other relevant legislation (list relevant legislations applicable by country). I promote a safety first culture where co-workers are encouraged to raise and discuss concerns and solutions. I also co-operate with external service providers and authorities when needed.

I adjust and implement the IKEA HACCP plan to secure my store s requirements. I also ensure the HACCP routines are known and followed in the daily work.

I ensure that all food incidents, or potential incidents, are reported through CASY.

I act in accordance with the IKEA Sustainability Direction and work with my team to take actions that contribute to sustainability, such as waste management. I ensure that the IKEA co-worker restaurant food range is appealing, nutritious and based on our guests needs and wants. I make use of the synergies created between the co-worker and customer restaurant.

I strive towards accurate sales forecasts for my area to enable proper supply planning, ordering, efficient goods handling and stock control. I ensure daily work routines are in place, e.g. goods flow, stock control, purchasing, ordering, production and waste management.

I secure optimal productivity by ensuring a staff planning process aiming for the right number of competent co-workers, at the right times, in the right places to meet guests needs

Qualifications