Kitchen Specialist Al Futtaim Private Company (LLC)

The Kitchen Specialist manages the kitchen department within an IKEA store, ensuring the achievement of operational objectives related to quality, quantity, and cost. This involves the development and execution of tactical initiatives, supporting sales departments, and providing top-notch customer service to meet yearly sales targets. The role entails making business recommendations based on daily and monthly KPI analyses while fostering a high-performance environment that aligns with IKEA standards. What You Will Do: Actively promote the Kitchen Design Service to increase sales and promote Add-On Sales. Conduct surveys to gauge in-store customer shopping experience and monitor competitors to recommend strategies. Schedule and monitor customer appointments to ensure high service levels regarding waiting times. Liaise with Range department to track stock levels and recommend order quantities to reach sales targets. Coordinate with Home delivery and assembly teams for auditing designs and arranging home visits for follow-up. Engage with customers daily for feedback to enhance their shopping experience in line with IKEA standards. Empower and encourage the team to provide immediate customer service and contribute improvement insights. Assist in preparing annual business plans and budgets for the kitchen department. Review daily and monthly KPIs, analyzing reports on stock, sales, and productivity for goal achievement. Encourage cost control through effective, lean practices while boosting team efficiency. Ensure all staff receive training on design systems and kitchen range for store performance and succession. Prepare productivity plans and supervise kitchen designers for efficiency and budget adherence. Create schedules for kitchen designers based on sales day coverage needs and plan their annual leaves accordingly.