L1 Application Support

Mach Consultants

Employer Active

Posted 18 hrs ago

Experience

2 - 5 Years

Job Location

United Arab Emirates - United Arab Emirates

Education

Any Graduation()

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Key Responsibilities:


Provide first-line support for end-users and resolve basic application issues
Troubleshoot and assist with application login, connectivity, and usage problems
Log and prioritize support tickets
Escalate complex issues to L2 or L3 support teams
Document support activities and resolutions

Requirements:

Basic understanding of application support processes
Good communication skills
Ability to work under pressure and handle multiple requests

Note:

Only bilingual candidates (Arabic & English)
Immediate joiners
Local candidates preferred

Company Industry

  • Consulting
  • Management Consulting
  • Advisory Services

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • L1 Application Support

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Mach Consultants

https://gotogulf.com/JobDescription.aspx?job_id=607373