L1 Field Support Engineer
Data Direct
Employer Active
Posted 5 hrs ago
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Experience
1 - 3 Years
Job Location
Education
Any Graduation()
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Job Location
United Arab Emirates
Experience
1 to 3 years
Qualification Level
Graduate
Job Function
Installation / Maintenance / Repair
IT - Hardware
Skillset
Hardware Troubleshooting
Preferred Jobseekers
Locally available candidates only apply for this job
Company Name Data Direct
Salary: 4500 AED
1 to 3 years experience
English/Arabic Speaker
Location: Dubai
Responsibilities:
Provide on-site and remote support for desktops, laptops, printers, and peripherals.
Troubleshoot operating system and application-related issues (Windows, MS Office, email, etc.).
Install, configure, and upgrade end-user hardware and software as per IT policies.
Manage user accounts, access rights, and group policies in Active Directory.
Support connectivity issues including LAN, Wi-Fi, VPN, and IP telephony.
Coordinate with vendors for hardware repairs or replacements.
Log incidents and service requests accurately in the ITSM tool and follow through to resolution.
Assist with onboarding/offboarding activities (device setup, profile configurations).
Participate in IT asset inventory, audits, and compliance reporting.
Maintain documentation, FAQs, and user guides for common issues.
Company Industry
- IT - Software Services
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- L1 Field Support Engineer
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