L1 Network Engineer (Cisco)

Arab Solutions

Role Summary
The L1 Network Engineer will be responsible for implementation, configuration, and first-line support of Cisco network infrastructure, ensuring high availability and optimal performance of enterprise networks under the guidance of senior engineers.

Key Responsibilities
- Implement, configure, and troubleshoot Cisco routers, switches, and wireless devices as per project designs.
- Perform L1 support: monitor network health, respond to alerts, and resolve standard/low-complexity incidents within SLA.
- Assist in rollout and migration activities for Cisco network solutions (VLANs, routing, ACLs, QoS, VPN etc.).
- Escalate complex issues to L2/L3, providing clear diagnostics, logs, and incident documentation.
- Maintain and update network documentation, diagrams, and configuration baselines.
- Support change implementation activities during maintenance windows, following change management procedures.
- Collaborate with vendors and internal teams to ensure timely closure of network issues.