L1 Support Specialist

Lucidspire Private Limited

Posted on 16 Dec

Experience

2 - 4 Years

Education

Any Graduation()

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Job Location

United Arab Emirates

Experience

2 to 4 years

Qualification Level

Graduate

Job Function

IT - Software

Skillset

Knowledge of business analysis and system workflows.

Preferred Jobseekers

Locally available candidates only apply for this job

We are looking for a motivated and analytical L1 Support Specialist to join our team. The ideal candidate will serve as the point of contact for functional support and potential to handle basic technical support, with a strong focus on resolving issues efficiently and professionally. This role requires a combination of at least basic pharmaceutical knowledge, logical thinking, and business analysis skills to not only resolve immediate customer concerns but also identify patterns, suggest improvements, and support operational efficiency.

Qualifications & Education Requirements
Bachelor's degree in IT, Business, or a related field (or equivalent experience).
Fluent in Arabic and English, both spoken and written.
Excellent communication and interpersonal skills.
Logical thinker with a structured approach to problem-solving.
Basic understanding of business analysis or system workflows.
Experience with ticketing systems is a plus
Ability to work independently and as part of a team in a fast-paced environment.

Company Industry

Department / Functional Area

Keywords

  • L1 Support Specialist

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