L2 Application Administrator

DXC Technology

Job Description:

• Provide support for business applications, resolving issues escalated by the L1 support team.
• Monitor application performance and health using relevant monitoring tools.
• Troubleshoot and resolve incidents, bugs, and system errors in a timely manner.
• Perform routine application maintenance tasks (e.g., patching, configuration updates, service restarts).
• Collaborate with vendors, and infrastructure teams to resolve recurring or high-impact issues.
• Maintain documentation for application configurations, standard operating procedures, and support processes.
• Participate in change management and deployment activities, including testing and validation.
• Support users by answering queries, providing workarounds, and ensuring minimal disruption.
• Analyze logs and performance data to proactively identify potential issues.
• Support disaster recovery and backup operations for applications under management.

Required Skills and Qualifications:

• Bachelor's degree in Computer Science, Information Systems, or related field.
• 2 5 years of experience in application administration or technical support.
• Proficiency with Windows and/or Linux operating systems.
• Experience working with databases (SQL Server, Oracle, PostgreSQL, etc.).
• Familiarity with application servers (e.g., Apache, Tomcat, WebLogic, IIS).
• Understanding of ITIL processes (incident, problem, change management).
• Strong analytical and problem-solving skills.
• Good communication skills and ability to work in cross-functional teams.

Preferred Qualifications:

• Experience with monitoring tools (e.g., Dynatrace, Splunk, Nagios).
• Knowledge of cloud environments (AWS, Azure) and SaaS applications.
• Experience with ticketing systems like ServiceNow, JIRA, or BMC Remedy.