L2 Infrastructure Engineer

SWATX

Posted on 8 Sep

Experience

2 - 6 Years

Job Location

Egypt - Egypt

Education

Bachelor of Science(Computers)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Key Responsibilities:

  • Handle and resolve incidents and service requests related to virtual infrastructure, backup, and storage at L2 level.
  • Monitor health and performance of virtual machines, replication jobs, and backup schedules.
  • Perform daily checks on infrastructure systems, including backup job status, storage capacity, and virtual machine performance.
  • Carry out virtual machine operations such as provisioning, resizing, and snapshots under guidance.
  • Assist in configuration and management of cloud infrastructure tenants, resource allocation, and access control.
  • Support backup administration including job creation, monitoring, and routine restore requests.
  • Provide first-level analysis for replication issues and assist with basic DR test preparations.
  • Escalate unresolved or complex issues to the L3 team with detailed technical context.
  • Maintain documentation for recurring procedures, asset inventory, and service configurations.
  • Participate in patching cycles, system updates, and change implementation as per the change management process.

Desired Candidate Profile

Required Skills & Experience:

  • 2 4 years of experience in IT infrastructure support, preferably in a multi-tenant or enterprise environment.
  • Good working knowledge of virtual infrastructure and centralized management tools.
  • Basic experience with backup job management and data restore operations.
  • Understanding of replication principles and hands-on exposure to replication monitoring.
  • Exposure to enterprise storage systems, including basic provisioning and performance checks.
  • Ability to troubleshoot VM issues (power state, performance, connectivity) and backup alerts.
  • Familiarity with infrastructure monitoring, alerting, and ITSM tools.
  • Strong ticket documentation and communication skills.

Qualifications:

  • Bachelor s degree in IT, Computer Science, or related discipline (or equivalent experience).
  • Relevant certifications in virtualization, storage, or backup technologies are desirable.
  • Willingness to work in shifts or on-call rotations as required.

Preferred Attributes:

  • Strong customer service mindset and sense of ownership.
  • Eagerness to learn and grow into more senior infrastructure roles.
  • Ability to follow SOPs and adapt to dynamic operational requirements.

Company Industry

  • IT - Software Services

Department / Functional Area

  • IT Software

Keywords

  • L2 Infrastructure Engineer

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SWATX

https://apply.workable.com/swatx/j/42E0555AE0/

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