L2 - Technical Support Engineer Dicetek LLC

· Provide network and telecommunication services for internal and external customers in an efficient and timely manner. · Deliver IT support aligned with agreed service levels and troubleshoot network, desktop, and infrastructure-related issues. · Provide, maintain, and monitor the company's Global desktop computing environment to ensure seamless desktop services. · Resolve incidents, service requests, problems, and changes efficiently and within agreed timelines. · Ensure accurate and timely communication with internal and external customers, keeping them updated on progress and resolutions. · Stay up to date with the latest technology trends and conduct ongoing research and development to provide innovative solutions. · Maintain and manage the printing environment in a cost-effective manner while supporting the company's Global green initiatives. · Comply with the company's Global IT policies, procedures, and standards in all daily activities. · Perform root-cause analysis for recurring issues and recommend long-term preventive solutions. · Assist in managing and maintaining servers, storage systems, and network equipment as required. · Deploy and configure hardware, software, patches, and updates to ensure optimal performance and security. · Monitor system performance, network connectivity, and critical IT services to proactively identify potential issues. · Maintain accurate documentation for configurations, troubleshooting steps, asset inventories, and procedures. · Collaborate with L1 and L3 teams for escalations and knowledge sharing to improve overall service delivery. · Support onboarding and offboarding processes, including device setup, account creation, and access rights management. · Ensure endpoint security compliance through antivirus updates, policy enforcement, and vulnerability mitigation .cal issues, provide detailed technical information, and contribute to product improvements.