L2 Technical Support

CME

Posted 30+ days ago

Experience

3 - 5 Years

Job Location

Jeddah - Saudi Arabia

Education

Bachelor of Science(Computers)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Job Description


We are seeking a detail-oriented and customer-focused Technical Support Specialist to provide real-time technical assistance and support to our live merchants. In this role, you will serve as the primary point of contact for merchants encountering technical issues, ensuring smooth operation of services and maintaining a high level of customer satisfaction.




The responsibilities of the Technical Support includes:

Provide timely and professional technical support to live merchants via phone, email, and chat.
Troubleshoot issues related to payment processing, APIs, integration, and platform functionality.
Guide merchants through setup, configuration, and usage of the system.
Monitor system alerts and logs to proactively detect and resolve issues affecting merchants.
Escalate complex issues to higher-level technical teams as needed and follow up to ensure resolution.
Document issues, resolutions, and procedures in a clear and organized manner.
Work closely with internal teams (engineering, product, sales) to provide feedback and suggest improvements based on merchant experiences.
Stay updated on system changes, product updates, and new features to better assist users.


Requirements

Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent experience).
3+ years of experience in technical support, ideally in fintech, e-commerce, or payment systems.
Excellent communication and problem-solving skills.
Experience supporting B2B merchant clients or SaaS platforms.
Knowledge of payment gateways, merchant onboarding, or financial technology solutions.

Company Industry

  • IT - Software Services

Department / Functional Area

  • IT Software

Keywords

  • L2 Technical Support

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com

CME

https://gotocme.zohorecruit.com/jobs/Careers/298012000016682102/

Similar Jobs

IT Support Engineer L2

Confidential Company

  • 2 - 5 Years
  • Jeddah , Riyadh - Saudi Arabia

IT Support Engineer

Information Systems Associates FZE

  • 4 - 6 Years
  • Sharjah - United Arab Emirates (UAE)

IT Support Executive

View All