L3 Engineer Staff Connect Information Technology Consultants

Employer Active

Posted 30 min ago

Experience

5 - 10 Years

Job Location

Abu Dhabi - United Arab Emirates (UAE)

Education

Any Graduation

Nationality

Any Nationality

Gender

Male

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Key Responsibilities

  • Provide advanced (L2/L3) technical support for escalated hardware, software, and network issues

  • Perform in-depth troubleshooting and root cause analysis (RCA) for recurring and critical incidents

  • Manage and administer Active Directory (user management, group policies, access control)

  • Support and troubleshoot Microsoft Office 365 and related services (Exchange Online, Teams, SharePoint)

  • Handle incident, problem, and change management as per ITIL practices

  • Monitor system performance and ensure high availability and uptime

  • Work on patching, system upgrades, and configuration management

  • Collaborate with infrastructure, network, and security teams for issue resolution

  • Maintain and improve documentation, SOPs, and knowledge base

  • Support on-call rotations and critical incident management


Desired Candidate Profile

  • 5 years of minimum experience in IT Support / Infrastructure Support

  • Strong troubleshooting expertise in Windows environments, hardware, and enterprise applications

  • Hands-on experience with Active Directory (GPOs, user access, security policies)

  • Strong knowledge of Microsoft Office 365 administration and support

  • Experience with ticketing tools (ServiceNow, Jira, Zendesk, etc.)

  • Solid understanding of networking concepts (DNS, DHCP, TCP/IP, VPN)

  • Experience in incident management, problem management, and RCA

  • Ability to handle high-priority incidents and escalations

  • Good communication and stakeholder handling skills

Employment Type

    Full Time

Company Industry

  • Construction
  • Civil Engineering

Department / Functional Area

  • IT Software

Keywords

  • L3
  • Layer 3
  • Network Engineer
  • System Administration
  • Senior Engineer
  • Cloud Engineer
  • Technical Lead
  • Systems Architect

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Staff Connect Information Technology Consultants

Staff Connect is one of the most reputable recruitment companies in the UAE. We are a rapidly growing recruiting service that is run by a dedicated staff of highly skilled and experienced recruitment experts. We have extensive experience working with the most prestigious companies all over the world to provide them permanent and reliable recruitment solutions. We strive to become the most trusted and reputable recruitment, talent acquisition, andoutsourcing service in the UAE as well as on an international scale. We employ a top-quality professional, strategic and consultative approach that assists our clients to findthe right talent that will take their business to the higher levels. Working tirelessly and smoothly connecting candidates to their dream jobs with just the click of a button. Staff Connect aims to bridge the gap between recruiters and jobseekers.

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Chandni - recruiter

AL Jahra Building 703, Khalid Bin Al Waleed Road, DUBAI, Dubai, United Arab Emirates, 233468, Dubai, United Arab Emirates (UAE)