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Experience
5 - 10 Years
Job Location
Education
Bachelor of Technology/Engineering(Computers)
Nationality
Any Nationality
Gender
Any
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
- Lead complex troubleshooting efforts, resolving escalated technical issues that have stumped Level 1 and 2 support teams, ensuring minimal service disruption.
- Develop and maintain detailed documentation, including troubleshooting guides, standard operating procedures, and knowledge base articles, empowering the support teams.
- Proactively identify and address recurring technical issues, implementing permanent solutions and process improvements to reduce future incidents.
- Conduct in-depth root cause analysis for critical incidents, providing actionable insights to prevent similar problems from reoccurring.
Desired Candidate Profile
- Holds a Bachelor's degree in Computer Science, Information Technology, or a related field; a strong foundation is key.
- Possesses relevant certifications such as CCNA, CCNP, or Microsoft certifications; validating expertise.
- Has 5+ years of progressive experience in IT support, with a focus on infrastructure and troubleshooting.
- Demonstrates a deep understanding of networking protocols, operating systems (Windows/Linux), and virtualization technologies.
Employment Type
- Full Time
Company Industry
Department / Functional Area
Keywords
- Technical Documentation
- Solutions Engineer
- Technical Architect
- Technical Consultant
- Network Engineer
- IT Support Specialist
- Problem Solving
- Senior Technical Specialist
Dicetek LLC
Dicetek is a global IT Solutions and Services Company established in 2006 with its corporate headquarters in Singapore. We continue to expand our global network while providing value-added cost-effective consulting services to our clients. DICETEK has operational offices in India, UAE, Singapore & USA. As a world-class company with a regional focus, we primarily concentrate on providing Information Technology Solutions and Professional Consulting Services, across different verticals like Banking & Financial Services, Telecom, Government, Oil & Gas, Logistics, Supply Chain, Real Estate & Manufacturing. We have a solid reputation in the technology industry for providing excellent services to our clients. Our values are represented by our integrity, thought leadership, and commitment to maintaining a high-level of excellence in the constantly evolving world of Information Technology.
Read MoreRizwana Ashfaq Ashfaq - Manager- Talent Acquisition
Office No. 307 - 3rd Floor, New Century Tower, Port Saeed Road,Opp. Deira City Centre, Dubai - United Arab Emirates., Dubai, United Arab Emirates (UAE)