Job Description

Roles & Responsibilities

Job Purpose-The Laundry Operations Manager is responsible for leading and managing the full operations of a large-scale industrial laundry facility with an estimated processing capacity of approximately 20 tons per day. The role is accountable for operational efficiency, manpower management, production planning, quality assurance, health & safety compliance, equipment maintenance, customer satisfaction, and overall operational profitability.

Responsibilities/ Tasks

Operations Management

Manage and oversee the daily operations of the laundry facility to ensure smooth and uninterrupted workflow.
Ensure the facility consistently achieves production targets and operational KPIs.
Monitor all laundry processes including sorting, washing, drying, ironing, folding, packaging, and dispatch.
Ensure operational efficiency while maintaining high-quality service standards.
Develop and implement operational procedures and best practices to improve productivity and service delivery.
Plan and organize production schedules based on customer demand and operational capacity.

Team Leadership & People Management

Lead, supervise, and motivate operational teams including supervisors, technicians, machine operators, drivers, and laundry staff.
Conduct workforce planning to ensure proper staffing levels across all shifts.
Monitor employee productivity and performance.
Ensure proper onboarding, training, and development programs for operational staff.
Promote a culture of accountability, teamwork, discipline, and continuous improvement.
Handle employee grievances and disciplinary matters in coordination with the HR department.

Quality Assurance

Ensure all laundry items are processed according to quality standards and customer requirements.
Monitor garment handling procedures to minimize damages, losses, and rewash percentages.
Implement quality control measures and conduct regular inspections.
Address customer complaints related to laundry quality and ensure corrective actions are implemented.

Health, Safety & Compliance

Ensure full compliance with health, safety, hygiene, and environmental regulations.
Conduct regular safety inspections and risk assessments within the facility.
Ensure employees follow proper PPE and safety procedures.
Maintain compliance with local labor laws and operational regulations.

Equipment & Maintenance Management

Coordinate preventive and corrective maintenance schedules for all laundry equipment and machinery.
Work closely with maintenance teams and suppliers to minimize equipment downtime.
Monitor machine efficiency and utility consumption including water, electricity, steam, and chemicals.
Ensure proper inventory management of chemicals, detergents, linen, and operational supplies.

Financial & Cost Control

Monitor operational expenses and ensure cost-effective operations.
Control utility consumption and operational wastage.
Prepare operational reports, productivity analysis, and performance dashboards.
Support budgeting and forecasting activities for the laundry operation.

Customer Service & Business Support

Ensure customer delivery timelines and service level agreements (SLAs) are achieved.
Build strong relationships with clients and support business growth initiatives.
Coordinate with sales and customer service teams to ensure operational readiness for new business opportunities.

Kep Performance Indicators (KPI)

· Daily production volume achievement

· Operational efficiency percentage

· Rewash and rejection rate

· Equipment downtime

· Utility consumption efficiency

· Customer satisfaction levels

· On-time delivery performance

· Compliance with health & safety standards

Skills & Competencies

Strong leadership and people management skills
Excellent operational and organizational abilities
Strong analytical and problem-solving skills
Budgeting and cost control expertise
Knowledge of health & safety regulations
Excellent communication and reporting skills
Strong decision-making and process improvement capabilities

Desired Candidate Profile

Bachelor’s degree in Operations Management, Engineering, Business Administration, Hospitality Management, or related field.
Minimum 8–10 years of experience in industrial laundry operations, with at least 5 years in a managerial role.
Experience managing large-scale laundry facilities handling high-volume operations.
Strong knowledge of industrial laundry equipment, chemicals, and operational processes.
Experience in hospitality, healthcare, aviation, or commercial laundry operations is preferred.

Laundry Operation Manager Al Hathboor Group L.L.C