Laundry Team Leader Luxury Hotel KAFD

Adeera Hotel group

Team Supervision and Leadership:

• Supervise, train, and motivate laundry staff, assign tasks, and provide guidance to ensure team members perform their duties effectively and efficiently.
• Lead by example, set performance expectations, monitor work quality, and foster a positive work environment to promote teamwork, productivity, and job satisfaction among team members.

Laundry Operations Management:

• Coordinate laundry activities, including sorting, washing, drying, folding, and ironing linens, towels, uniforms, and guest clothing, to meet quantity and quality requirements.
• Schedule work shifts, prioritize tasks, allocate resources, and monitor workflow to ensure timely processing of laundry items and adherence to service standards.

Quality Control and Inspection:

• Conduct quality checks on laundered items, inspect cleanliness, check for stains or damages, and ensure that linens and textiles meet hygiene standards and guest expectations.
• Implement quality control measures, address any issues or discrepancies, and maintain accurate records of inventory levels, laundry volumes, and service requests.

Equipment Maintenance and Safety:

• Oversee maintenance of laundry equipment, troubleshoot operational issues, and ensure that machines are functioning properly for washing, drying, and ironing tasks.
• Enforce safety protocols, handle chemicals safely, use protective gear, and promote a safe work environment for staff while operating laundry machinery and handling cleaning agents.

Inventory Management and Stock Control:

• Monitor linen inventory levels, track usage patterns, and replenish supplies as needed to support daily operations and meet guest demands for clean linens and textiles.
• Coordinate with Housekeeping, Front Office, and F&B departments to manage linen requests, stock levels, and distribution of laundered items to various areas of the property.

Stain Removal and Special Treatments:

• Identify stains, apply appropriate cleaning treatments, and follow specialized procedures for stain removal on fabrics, linens, or garments to ensure thorough cleaning results.
• Train staff on stain removal techniques, provide guidance on handling delicate fabrics, and oversee the application of stain removers or spot treatments for tough stains.

Reporting and Documentation:

• Generate reports on laundry productivity, inventory levels, equipment maintenance, and quality control metrics to track performance indicators and identify areas for improvement.
• Maintain records of laundry processes, service requests, staff schedules, and inventory movements, ensuring accurate documentation and data management for operational analysis.

Customer Service and Communication:

• Interact with guests, internal departments, and suppliers professionally, respond to service inquiries, address guest requests, and resolve issues related to laundry services.
• Collaborate with Housekeeping, Front Office, and Maintenance teams to facilitate seamless operations, coordinate service deliveries, and ensure guest satisfaction with laundry services.
• To ensure that the use new technology and equipment is explored and implemented wherever appropriate
• Implement and promote sustainable practices in daily tasks, focusing on reducing waste, saving energy, and using resources efficiently.

Skills

A Laundry Team Leader requires strong leadership, communication, and organizational skills to manage the laundry team and ensure efficient operations. They must have expertise in laundry processes, equipment maintenance, and fabric care. Attention to detail and problem-solving abilities are essential for managing quality control and addressing any issues. Time management and the ability to delegate tasks effectively are crucial for meeting deadlines and maintaining workflow. Additionally, the Laundry Team Leader should have the ability to train and motivate staff while ensuring compliance with safety and cleanliness standards.