Lead Airline Field Service Engineer

GE Aerospace

This role will be a full-time GME assignment with relocation to Bole Airport, Addis Ababa, Ethiopia. You will serve as the dedicated, on site Lead Field Service Engineer supporting our customer in location.

Key Roles & Responsibilities:

Our FSEs embody our mission, embedded within the customers site, delivering exceptional service and support. Operating autonomously and remotely from GE Aerospace hubs to resolve technical challenges and drive success, directly in support of our customers fleets.

More specifically, you will:

• Provide Leadership and Technical Support: Offer technical direction and assistance to the customers operation, inspections, maintenance, and repair of assigned fleets.
• Customer Advocacy: Deliver prompt, effective solutions that address customer issues and exceed their expectations, driving loyalty and long-term partnerships.
• Monitor and Improve Reliability: Track reliability and on-wing performance, including significant events, engine removals, delays, and cancellations. Influence airline stakeholders to implement critical reliability improvements.
• Enhance Maintenance Planning: Influence maintenance planning to ensure the stability of the aircraft engine fleet.
• Evaluate Maintenance Effectiveness: Review the effectiveness of maintenance actions to identify opportunities for improvement.
• Apply FLIGHT DECK: Utilise our FLIGHT DECK principles to deliver continuous improvement, identifying proactive reliability enhancements.
• Data Analytics and Reporting: Produce data analytics and timely reports on fleet status, program updates, events, and trends for key internal stakeholders.
• Proactive Maintenance Recommendations: Provide recommendations for proactive maintenance based on engine performance analytics.

At GE Aerospace, our Field Service Engineers (FSEs) are the embodiment of our core behaviors: Respect for People, Continuous Improvement, and being Customer Driven. Our dedicated FSEs are on the front line, working directly with our customers to solve problems and ensure the highest standards of support, for our customers with our customers.

• Respect for People: As an FSE, you ll foster a collaborative environment with our customers, building strong relationships and trust. You ll be the technical on-site representative for GE Aerospace.
• Continuous Improvement: We re committed to excellence and constantly seek ways to enhance and improve technical performance.
• Customer Driven: Understanding, prioritizing, and communicating the needs of our customers is at the heart of our field service team . Delivering prompt, effective solutions that exceed customer expectations, driving long-term partnerships.

Required Qualifications and Characteristics:

To be considered for this opportunity, candidates must have:

• A Bachelor of Engineering or technical degree from an accredited university or college (or work experience in relevant fields)
• Experience working in airline operations or maintenance planning, engineering, aviation propulsion, or another related field.
• Technical expertise in aircraft engine or turbomachinery equipment.
• Experience using software or data analytics to make informed technical decisions and to provide recommendations to the customer or other key internal stakeholders.
• Strong oral and written communication skills with the ability to forge deep relations at all levels, not only with key internal stakeholders but also with the customer.