Lead Field Service Representative NALCO An Ecolab Company

Ecolab is seeking a Lead Field Service Representative where your technical expertise and customer-first mindset will help shape a more sustainable future. You ll be part of a purpose-driven team that supports water treatment systems across diverse industries. You ll work hands-on in the field, building trusted relationships with customers and delivering solutions that protect vital resources and improve operational performance.

How You ll Make an Impact:

• Solve a wide range of complex, multi-disciplinary problems

• Assume lead role in maintaining troubleshooting guides/bulletins and distribution to departments when required

• Prepare reports detailing problems and solutions to initiate necessary corrective product modification and/or recommend process changes

• Conduct site surveys, product/application audits

• Inventory management of chemical delivery systems

• Collect samples for monitoring chemical program

• Deliver chemicals to customer as needed

• Conduct field evaluations of new products

• Lead appropriate pre-trial surveys for site visits

• Interact with appropriate internal and external customers and resources

• Maintain accurate records based on information gathered during trials and surveys

• Create troubleshooting service guides and bulletins on existing products

• Coordinate and manage sampling and inventory schedules

• Coordinate implementing solutions with customers

• Assist sales in preparing business proposals

• Participate in design reviews, new applications and start-ups evaluations

• Assist in critiquing products serviceability, performance and reliability

• Provide customers with expert technical service in all major applications

• Serve as a Mentor for all levels of Service Reps

• Support and be committed to the teams Quality Improvement Process

• Promptly report every incident, accident, injury or applicable near miss to next level management

• Provide on-site field service (on the phone or on-site)

What s Unique About This Role:

• You ll operate independently in a dynamic field environment, supported by a team that values your expertise

• You ll work with cutting-edge technologies and industry-leading training to stay ahead

• You ll help customers meet sustainability goals while protecting their critical assets

Minimum Qualifications:

• 2 years of education beyond high school in college or technical school

• Must have a valid Driver s License and acceptable Motor Vehicle Record

• Experience in a technical service role, ideally with water filtration systems or in industrial/mechanical environments

• Ability to travel within a geographic territory

• Ability to travel overnight for business

Physical Requirements of Position:

• Must have the ability to Lift/Push/Pull/Carry up to 55 pounds chest high

Ecolab is committed to providing reasonable accommodation to qualified individuals with a disability.

Preferred Qualifications:

• Associates degree in Engineering (Chemical, Mechanical, Industrial), Life Sciences (Biology, Chemistry, etc.) or Trade School Certification

• 4 years of successful technical sales or field sales support experience

• Must have knowledge of and experience in materials, scheduling and inventory processes

• Experience in oil and gas industry preferred

• Previous Refinery/Petrochemical experience

• Water treatment or specialty chemical industry experience

• Working knowledge of boilers, cooling towers, and wastewater treatment systems

• High computer application literacy (including Microsoft Office Suite, and ability to learn internal business systems)

• History of working in a field that required autonomy and self-motivation

• Excellent communication skills

• Excellent organizational skills

• A strong work ethic and ability to multitask