Lead Technician

Beirut Digital District- Zeal

Job Overview:

The Lead Technician is responsible for overseeing and following up on all maintenance-related activities within the BDD facility. The role ensures that maintenance requests are properly dispatched, tracked, and resolved efficiently, with a strong focus on selecting the most effective and sustainable solutions. The Lead Technician plays a critical role in resolving urgent and critical issues to ensure uninterrupted operations and a safe, well-maintained environment.

Key Responsibilities

• Oversee all maintenance-related issues within the facility and ensure timely resolution.

• Receive, dispatch, and monitor all maintenance tickets and requests.

• Prepare and submit client service request with the best cost-effective.

• Ensure all tickets are properly followed up until full closure.

• Act as the owner of the ticketing process, ensuring accuracy, prioritization, and timely updates.

• Maintain clear records of maintenance tickets, actions taken, and resolution status.

• Assess maintenance issues and recommend the most appropriate, cost-effective, and sustainable solutions.

• Provide technical guidance to technicians and contractors when required.

• Ensure repairs and maintenance work comply with safety standards and operational requirements.

• Verify the quality of completed work before closing requests.

• Act promptly on urgent and emergency maintenance issues to minimize downtime and risks.

• Coordinate immediate corrective actions for critical systems (electrical, plumbing, HVAC, etc.).

• Escalate major issues to management when necessary, along with proposed solutions.

• Support the implementation and follow-up of preventive maintenance schedules.

• Identify recurring issues and recommend preventive measures to reduce breakdowns.

• Ensure preventive maintenance activities are completed as planned.

• Act as the main point of contact for tenants regarding all maintenance-related matters.

• Communicate clearly and professionally with tenants to understand issues, provide updates, and ensure satisfaction.

• Liaise with facility management, tenants, vendors, and contractors to ensure smooth operations.

• Provide regular updates on ticket status, ongoing works, and critical issues.

• Support coordination between different maintenance trades when multiple interventions are required.

Qualifications

• Technical diploma or degree in Electrical, Mechanical, or Building Maintenance (or equivalent).

• Minimum of 3–5 years of experience in facility maintenance or a similar role.

• Previous experience in a commercial or mixed-use facility is an advantage.

Skills & Competencies

• Strong technical knowledge of building systems (electrical, mechanical, HVAC, plumbing).

• Excellent problem-solving and decision-making skills.

• Strong follow-up and ticket management skills.

• Excellent communication and interpersonal skills, with the ability to deal professionally with tenants.

• Ability to prioritize tasks and manage urgent situations effectively.

• Strong coordination and organizational skills.

• Service-oriented mindset with a focus on tenant satisfaction.

• Ability to work under pressure and respond to emergencies when required.