Learning and Development Associate

PricewaterhouseCoopers

Training Program Coordination:

• Assist in organizing and scheduling training sessions, workshops, and other learning events.

• Handle logistics for in-person and virtual training sessions, such as booking rooms, setting up technology, and preparing materials.

• Maintain training calendars and ensure all employees are aware of upcoming sessions.

• Assist in organizing Professional Qualifications education for Tax and Legal Services employees by updating the records of the learners, creating statistics to be used by Partners, work closely with the Professional Qualification Lead.

Content Support and Creation:

• Support the creation and customization of training materials, such as presentations, handouts, and eLearning modules.

• Update and maintain training content, ensuring it s relevant and in line with organizational goals.

• Assist in the development of learning resources, including video tutorials, guides, and online assessments.

Learner Support and Communication:

• Act as a point of contact for employees and managers regarding training needs, course registration, and program queries.

• Provide support during training sessions, including troubleshooting technical issues or answering questions.

Training Evaluation and Feedback Collection:

• Administer post-training surveys and collect feedback from participants to gauge the effectiveness of training programs.

• Compile and analyze feedback data to help improve future training sessions and identify areas of improvement.

• Support the tracking of employee progress and completion of required learning programs.

Learning Management System (LMS) Support:

• Update and maintain the organization s LMS, ensuring training records are current and accurate.

• Monitor employee progress through LMS and assist in troubleshooting any technical issues.

• Help employees with course registration, tracking, and certification management.

Reporting and Documentation:

• Maintain accurate records of training activities, including participant attendance, course completion, and evaluation results.

• Assist in generating regular reports on the progress of L&D initiatives to provide insights to senior L&D leaders.

• Apply a learning mindset and take ownership for your own development.

• Appreciate diverse perspectives, needs, and feelings of others.

• Adopt habits to sustain high performance and develop your potential.

• Actively listen, ask questions to check understanding, and clearly express ideas.

• Seek, reflect, act on, and give feedback.

• Gather information from a range of sources to analyse facts and discern patterns.

• Commit to understanding how the business works and building commercial awareness.

• Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements.