Learning and Development Delivery Manager

PricewaterhouseCoopers

Key Responsibilities

• Lead the end-to-end delivery of L&D programs for multiple Managed Services clients, ensuring alignment with client needs and PwC quality standards.

• Act as the primary L&D contact for client stakeholders, building strong relationships and providing expert guidance on people's development.

• Conduct training needs analysis for business units, with a focus on KSA government clients and regulatory requirements.

• Oversee the implementation, optimization, and reporting of learning management systems (LMS), with a preference for experience in SAP SuccessFactors (SAP SF) or similar platforms.

• Advise clients on new training solutions and market trends, ensuring programs address competency gaps and deliver measurable ROI.

• Develop progress reports and dashboards, and present outcomes to both internal and client leadership.

• Ensure compliance with contractual obligations, manage budgets, and drive continuous improvement in L&D delivery.

• Travel regularly to Riyadh and client sites as required.

Client Relationship Management: Act as the primary point of contact for multiple clients, managing expectations, understanding their unique L&D needs, and providing strategic advisory services.

Program Delivery & Management: Oversee the end-to-end delivery of L&D solutions, including needs assessment, instructional design, content development, and program evaluation.

Platform Management: Manage and optimize the use of various Learning Management Systems (LMS) and platforms for content delivery, including popular systems within KSA.

Content Curation & Localization: Ensure that learning content is culturally relevant, localized for the KSA market (including full Arabic language support), and compliant with local regulations like the Saudi Personal Data Protection Law.

Stakeholder Engagement: Collaborate with senior stakeholders, including C-suite executives and government officials, to align L&D initiatives with business objectives.

Team Leadership: Lead and mentor a team of L&D consultants and specialists, ensuring high-quality delivery and professional development.

Quality Assurance & Reporting: Implement robust analytics and reporting mechanisms to track program effectiveness, measure ROI, and provide data-driven insights to clients.

Business Development Support: Assist in identifying new opportunities for L&D services within existing client accounts and supporting bid processes for new engagements.

Preferred Experience & Skills

• Proven experience in L&D management within a Managed Services or consulting environment.

• Strong background working with KSA government clients and familiarity with government systems and protocols.

• Hands-on experience with LMS platforms, especially SAP SuccessFactors (SAP SF)

  , SAP Litmos, Oracle Learn and local platforms.

• Excellent stakeholder management, communication, and presentation skills.

• Ability to manage multiple projects and client relationships simultaneously.

• Proficient in English; Arabic is an advantage.

• Proficient Arabic: Highly desirable and a significant advantage for navigating KSA government systems, communicating effectively with local authorities, and managing Arabic-speaking client stakeholders.

• Proficient English: Essential, required for all internal communications, client reporting, and firm documentation.