Learning & Development Facilitator

Intouch CX

Posted 30+ days ago

Experience

2 - 5 Years

Job Location

Cairo - Egypt

Education

Any Graduation()

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

About the Job

We re looking for a performance-driven individual who is eager to innovate new opportunities for curriculum and operations development to take on the role of Learning & Development Trainer. The ideal candidate will be responsible for supporting the Training Team in reporting, activity facilitation, as well as development for Trainers, Team Leaders, and emerging Leaders.

As Learning & Development Facilitator, You Will

  • Own all end-to-end learning & development services and processes
  • Be the single point of contact for all leadership learning initiatives with the guidance of Leadership & Development Manager and Operations Support Director
  • Partner with Site Program stakeholders (Operations,etc.) on a closed-loop feedback process to improve the effectiveness of training programs
  • Develop new Trainers, Team Leaders, and emerging Leaders
  • Create training modules and process documents related to leadership and development based on key stakeholders needs and requirements (Operations, Partners, Operations Support, and other PHL Departments)
  • Implement comprehensive professional development plans and training programs related heavily to BPO leadership development
  • Provide direction for new training and professional development initiatives in partnership with Operations and Leadership and Development Core Team
  • Uphold existing best practices of the training department, while developing and communicating new procedures as necessary
  • Contribute to the review of training content/material design, development, and revisions when necessary
  • Facilitate activities to boost Operations ability in identifying specialist opportunities
  • Maintain up-to-date reporting on training progress, effectiveness, and improvements

Desired Candidate Profile

As Learning & Development Facilitator, You Have

  • Must be a Graduate
  • Knowledge of adult learning principles and the ability to implement these principles into a training curriculum
  • 2+ years previous contact center experience preferred
  • Experience in customer service training
  • Experience in coaching and mentoring
  • Knowledge of existing and emerging training methods and tools
  • Deep passion for collaboration and learning
  • Excellent verbal and written communication skills, including presentation skills
  • Ability to build rapport with clients and interact with team members at various position levels
  • Ability to multitask effectively and work in a fast paced environment
  • Ability to develop employees through positive motivation
  • Ability to adapt to change and innovation

Company Industry

  • IT - Software Services

Department / Functional Area

  • Training
  • Learning

Keywords

  • Learning & Development Facilitator

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Intouch CX

https://wuzzuf.net/jobs/p/cxtilxlh8svz-learning-development-facilitator-intouch-cx-cairo-egypt