Learning & Quality Coordinator InterContinental

Your Day-To-Day

• Coordinate and facilitate the new Comers Hotel Orientation program and supervise the on-boarding process.
• Conduct new hires Review and completion of initial job training plans with new comers.
• Assist in conducting the Training Needs Analysis
• Develop, design, and facilitate learning materials for the frontline Colleagues by using different instructional techniques and formats such as role-plays, team exercises, group discussions, games and videos
• Assist in developing the Annual Training calendar
• Conduct IHG Technical training & development workshops for Frontline Colleagues.
• Organize and develop training procedure, SOPs manuals and course materials such as handouts and visual materials
• Assist in measuring, evaluating and following up on overall effectiveness of training programs directed toward continuous improvement.
• Assist in liaising with schools and universities in preparation for IHG Academy internships placement.
• Preparing Training Reports by the end of each month
• Coordinate and attend the monthly Departmental Trainers Meeting.
• Assist in setting the annual L&D Budget in line with corporate requirements
• Ensure Full optimization of the IHG Merlin My learning platform
• Compliance with the IHG Learning Brand Standards

What we need from you?

• Bachelor Degree
• 1-2 years of Experience in the L&D field
• Strong communication & facilitation skills
• Excellent PowerPoint & Excel Skills.
• Agile, resilient, dynamic & professional.