Level 2 IT Support Technician
Sopra Steria
Employer Active
Posted 2 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Your main mission as a Level 1 and Level 2 Support Technician will be to provide remote support to French-speaking employees, and your main responsibilities will include:
Receive, qualify and process incidents and requests from internal clients
Identification, diagnosis and qualification of user support requests relating to hardware (IT, telephony, video) and applications.
Participate in the drafting and development of operational procedures
Participation in the company's IT projects (e.g., Windows 11)
Respect and enforce the rules and procedures in force
Know-how and interpersonal skills:
To be autonomous, rigorous, organised, pedagogical, to have a good analytical mind and to possess good interpersonal skills.
Customer service orientation (user)
Quality of written and oral expression
Adaptability Curiosit - Confidentiality
Adapting to technological developments
Desired Candidate Profile
Third-party skills:
In-depth knowledge of the hardware architecture of a workstation
General knowledge of operating systems (Windows, Mac OS)
Good knowledge of common configurations, systems and office tools
Basic concepts of computer networks
Basic concepts of video projection and videoconferencing systems.
Ability to detect and diagnose system and network problems
Conducting a telephone support interview
Your role and your responsibilities:
Company Industry
- IT - Software Services
Department / Functional Area
- IT Software
Keywords
- Level 2 IT Support Technician
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Sopra Steria
Sopra HR Software, a subsidiary of Sopra Steria, offers complete HR solutions perfectly adapted to the needs of Human Resources Departments and medium and large organizations in the public and private sectors. Specializing in HR management, payroll and talent management in a local and international context, Sopra HR supports more than 950 clients, in on-premise or cloud mode. Partnering in the success of its clients' digital transformation towards HR 3.0, Sopra HR, a global player in Human Resources, prioritizes Co-innovation, promotes HR performance issues and highlights the employee experience.
https://jobs.smartrecruiters.com/SopraSteria1/744000128530195-technicien-support-it-niveau-2