Live Site Coordinator

Boehringer Ingelheim

Role & Responsibilities:

Release Management:

• Creates release roadmap and detailed release project plans for upcoming process and systems changes reflecting approved local demands.
• Plans, manages and controls the releases in the phases from design, development, testing to Go-Live and hyper care.
• Coordinates release communication with live site users, communicates benefits of template enhancements for live sites users.
• Monitors that release updates are reflected in trainings and that regression testing is executed to safeguard stable live site setup.
  
  
  

Demand Management:

• Accountable for demand quality in the region.
• Collects all demands, understands business needs and criticality.
• Applies a transparent system & process for the evaluation of the demands.
• Performs continuous prioritization of approved local demands.
• Monitors implementation status.
• Informs local sites about the status of the demand.
  
  
  

Communication:

• Driving communication with key users proactively (united and relevant ecosystems).
• Responsible of coordination of sites and key users
• Aligns and coordinates testing resources and coordinates and manages the creation of test data.
• Coordinates the listing of Advanced Key Users to the Role Assignment Log.
• Updates the Key User list to ensure global communication.
  
  
  

Requirements:

• Bachelor s degree in Finance, Business Administration, Computer Science, Engineering or equivalent education
• 1 - 2 years of relevant work experience
• Minimum 1 year experience in SAP/ERP and other relevant standard software used in the GBS Program
• Strong experience in site coordination or related roles, with a strong understanding of end-to-end business processes and project management
• Excellent understanding and dominance of service-related technology/systems & Computer System Validation knowledge is a must
• Knowledge about integration points with other processes
• Excellent understanding of business services including levels of urgency/impact
• Business fluent in English is a must
• Working cross-functionally and internationally with excellent communication skills