LiveOps Coordinator

Transic

Posted on 29 Dec 25

Experience

1 - 3 Years

Job Location

Cairo - Egypt

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Role Summary

You execute LiveOps with precision: tracking trips, updating statuses, logging exceptions, and communicating with captains. You follow SOPs, escalate incidents on time, and ensure clean data and timely end of shift summaries.

Key Responsibilities

  • Track live trips and ETAs; update the platform and inform stakeholders.
  • Log exceptions accurately and escalate per SOPs/SLAs.
  • Coordinate with captains and provide clear, professional communications.
  • Reconcile basic anomalies with Ops/Data teams; support continuous improvement.
  • Submit timely end of shift summaries and daily reports.

Key Skills

  • Attention to detail and accurate data entry
  • Tracking platform usage and multitasking
  • Clear communication and coordination
  • Time management and SLA discipline
  • Basic Excel/Sheets for logs and reports

Desired Candidate Profile

Key Skills

  • Attention to detail and accurate data entry
  • Tracking platform usage and multitasking
  • Clear communication and coordination
  • Time management and SLA discipline
  • Basic Excel/Sheets for logs and reports
Experience & Qualifications
  • 1 3 years in control room/dispatch/operations coordination (mobility/logistics preferred)
  • Strong user of Microsoft 365 and Google Workspace
  • Ambitious, adaptable, and calm under pressure
  • Professional communication and customer orientation
Tools & Technologies
  • Tracking/dispatch platform
  • Microsoft 365, Google Workspace
  • Collaboration tools (Teams/Slack)

KPIs (Success Measures)

  • Log Completeness %
  • Escalation Within SLA %
  • Response Time (mins)
  • Data Entry Error Rate %
  • End of Shift Report Timeliness %
  • Contact Success Rate %

Company Industry

  • Logistics
  • Transportation
  • Warehousing
  • Courier

Department / Functional Area

  • Administration

Keywords

  • LiveOps Coordinator

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Transic


https://wuzzuf.net/jobs/p/bqrwa0vj3mjt-live-operations-executive-transic-cairo-egypt