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Vacancy
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Job Description
Roles & Responsibilities
The Lobby Ambassador serves as the face of the hotel s hospitality, ensuring that every guest entering the lobby experiences a warm, engaging, and personalized welcome. Always present and visible, the Lobby Ambassador is responsible for maintaining the atmosphere of the lobby area, offering welcome refreshments, anticipating guest needs, and providing accurate information about all hotel services, facilities, and promotions. The Lobby Ambassador truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:
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Maintain a continuous, polished presence in the lobby area, greeting and engaging guests with warmth and professionalism.
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Offer welcome drinks, cold towels, or refreshments as part of the arrival experience.
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Proactively approach guests to offer assistance or answer inquiries.
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Create a memorable first impression for all arriving and departing guests.
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Provide detailed and up-to-date information on all hotel services, amenities, promotions, dining venues, spa offerings, and nearby attractions.
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Assist guests with directions, reservations, and special requests, coordinating with relevant departments when necessary.
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Handle guest feedback or complaints with empathy and efficiency, ensuring timely follow-up and resolution.
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Work closely with the Concierge, Front Desk, and Guest Relations teams to deliver seamless service.
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Communicate guest preferences, VIP movements, and special occasions to relevant departments.
Desired Candidate Profile
Lobby Ambassador serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
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Exceptional interpersonal and communication skills in English (additional languages are a plus).
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Confident, engaging, and naturally hospitable personality.
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Strong knowledge of hotel operations, local attractions, and current promotions.
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Impeccable grooming and professional appearance.
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Ability to remain calm and composed under pressure, with excellent problem-solving skills.
Company Industry
- Hotels
- Hospitality
Department / Functional Area
- Chefs
- F&B
- Housekeeping
- Front Desk
Keywords
- Lobby Ambassador
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Hilton Hotels
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
https://hilton.taleo.net/careersection/hww_cs_internal_global/jobdetail.ftl?job=2324168&lang=en