Lobby Ambassador

AccorHotel

Employer Active

Posted 17 hrs ago

Experience

1 - 6 Years

Job Location

Egypt - Egypt

Education

Diploma(Hotel Management)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

MAIN DUTIES AND RESPONSIBILITIES:

  • Welcome all arrival guests with highest standards and depart all departure guests while assisting with any requests
  • Ensures that all guests are greeted upon the arrival & departure of the hotel
  • Offer consistently professional, friendly, warm and engaging service
  • Coordinate and manage communication between guests and staff
  • Be available for guests at all times as a point of contact
  • Provide friendly and courteous service to guest and respond promptly to all requests and inquiries at all time
  • Achieve the highest Guest Satisfaction measured by TRUST YOU platform.
  • Maintain continuous contact with hotel guest to ensure that any problems or complaints are handled efficiently & courteously.
  • Ensure the cleanliness and neatness of front office area.
  • Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day Check Hotel operation, occupancy, functions, groups, VIPs.
  • File daily guest relations reports and documents systematically.
  • To give full co-operation to any colleague requiring assistance in a prompt caring and helpful manner. To be flexible in assisting in other areas of the Hotel in response to the business and customer needs.

Desired Candidate Profile

Knowledge and Experience

  • Diploma and Degree from preferably hospitality or related field.
  • Minimum 1 year relevant experience.
  • Excellent communication skills in English and ability to communicate in a second language - Russian is mandatory.

Competencies

  • Possesses strong interpersonal skills.
  • Contributes in the team, work punctually and effectively.
  • Ascertains and addresses guest/colleague needs.
  • Motivates individuals and creates and maintains a cohesive team.
  • Focuses on service with an eye for detail and an approachable attitude.
  • Works well under pressure, analyzes and resolves problems, and exercises good judgment.
  • Prioritises and organises work assignments and work effectively.
  • Self-motivates and shows good initiative in a dynamic environment.
  • Ensures security and confidentiality of guest and hotel information.
  • Possesses good computer and property management system skills.
  • Embraces and responds to change effectively.

Company Industry

  • Hotels
  • Hospitality

Department / Functional Area

  • Chefs
  • F&B
  • Housekeeping
  • Front Desk

Keywords

  • Lobby Ambassador

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AccorHotel

Swissotel Sharm El Sheikh All-Inclusive Collection resort offers an unforgettable vacation for its guests with a sense of luxury service nested with nature, with a wide range of accommodation types, from rooms, and suites featuring contemporary designs, including a unique side for adults.

All this in the peaceful surroundings of beautiful gardens, swimming pools, magnificent landscapes, a wide variety of la carte restaurants, and particular spa services. Esteemed guests are welcome to relax and unwind in a quiet and elegant setting in the resort and enjoy a genuine experience of leisure, pleasure, and successful meetings.

Join our motivated and vibrant Team and build your career with us.

Read More

https://jobs.smartrecruiters.com/AccorHotel/744000129101834-lobby-ambassador

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