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Experience
1 - 3 Years
Monthly Salary
AED 2,000 - 2,200 ($541 - $595)
Job Location
Education
Diploma(Hotel Management)
Nationality
Any Nationality
Gender
Female
Benefits
Accomodation, Annual Leaves As Per Labour Law, Food, Medical Insurance, Transportation, Visa
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Key Responsibilities:
Lobby Ambience & Coordination:
· Ensure the lobby area is always clean, presentable, and aligned with brand standards.
· Coordinate with Housekeeping and Engineering to maintain the lobby’s appearance.
· Monitor guest flow during peak hours to ensure smooth check-in/out experiences.
· Support the Front Office and Concierge teams during busy operations.
Communication & Administration:
· Maintain effective communication with Front Office, Guest Relations, Concierge, and Security.
· Update the guest preference database and share relevant information with concerned departments.
· Assist in preparing guest welcome amenities or personalized arrangements when required.
Report any guest issues or incidents promptly to the Duty Manager
Desired Candidate Profile
Guest Experience:
· Welcome and greet all guests and visitors with genuine warmth, courtesy, and professionalism.
· Provide information about hotel facilities, services, and local attractions.
· Escort guests to reception, concierge, or other departments as needed.
· Assist with VIP arrivals, departures, and special guest arrangements.
· Handle guest inquiries, requests, and feedback efficiently and graciously.
· Anticipate guest needs and ensure their comfort while in the lobby area.
Physical Requirements:
· Able to stand for extended periods.
· Comfortable working in a fast-paced environment.
· Flexible with working hours, including weekends and holidays.
Personality Traits:
· Warm, welcoming, and naturally engaging.
· Team player with a proactive and service-oriented mindset.
· Culturally sensitive and respectful in all interactions.
Qualifications & Requirements:
· Education: Diploma or degree in Hospitality Management or a related field preferred.
· Experience: Minimum 1–2 years in a guest service role within a luxury hotel environment.
· Language Skills: Excellent command of English; additional languages (Arabic, French, Russian, Chinese, etc.) are an advantage.
· Appearance: Well-groomed, polished, and presentable at all times.
· Skills:
· Exceptional communication and interpersonal skills.
· Positive attitude and professional demeanor.
· Ability to remain calm and composed under pressure.
· Strong customer service orientation and attention to detail.
Employment Type
- Full Time
Company Industry
- Hotels
- Hospitality
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Receptionist
- Hospitality
- Customer Care Representative
- Problem-Solving
- Customer Service
- Concierge
- Communication Skills
- Guest Relations
- Lobby Ambassador
- Hospitality Associate
- Interpersonal Skills
- Welcome Specialist
- Conflict Resolution
- Multitasking
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VOGO - ABU DHABI GOLF RESORT AND SPAL.L.C - O.P.C
Ahmed Salah - HR
OPC, PO BOX : 126797, ABU DHABI, UAE Kingdom of Saudi Arabia, P.O.Box 116690 Jeddah 21391, Abu Dhabi, United Arab Emirates (UAE)