Lobby Hostess Hyatt Hotel

Duties and Responsibilities related to the Lobby Hostess role:

• Act as the first point of contact for all guests entering the lobby, providing a warm, genuine, and culturally appropriate welcome
• Greet guests with a professional and friendly demeanor, addressing them by name whenever possible to create a personalized experience
• Gracefully manage the flow of guests in the lobby, preventing congestion and ensuring a smooth and pleasant arrival process.
• Escort guests to the reception desk, lounge, restaurant, or other hotel facilities as needed
• Serve as a primary resource for guests, proactively answering inquiries about hotel services, facilities, local attractions, and events in Doha
• Assist guests with reservations for hotel restaurants, spa treatments, or other internal services.
• Provide clear and accurate directions within the hotel and to external destinations.
• Handle guest requests promptly and efficiently, or direct them to the appropriate department (e.g., Front Desk, Bell Desk).
• Assist guests with transportation inquiries, coordinating with the doorman or valet services
• Maintain the impeccable presentation and ambiance of the lobby area, ensuring it is always clean, tidy, and welcoming
• Monitor the lobby environment, reporting any issues such as lighting problems, temperature discomfort, or maintenance needs to the relevant departments
• Coordinate with the Door Hosts to ensure seamless handling of guest arrivals, departures, and luggage
• Communicate effectively with the Front Desk and Guest Relations teams to anticipate the arrival of VIPs or guests with special requirements
• Manage waiting lists for restaurants or events hosted in the lobby area
• Maintain a log of guest feedback, comments, and concerns, reporting important information to management
• Assist with light administrative tasks as directed by the Front Office Manager
• Stay updated on all hotel promotions, daily events, and operational changes to provide accurate information to guests