Loss Prevention Officer

Joffreys Coffee & Tea Company

Overall responsibility for several stores in an allocated in the region. Responsible for staff and work closely with other senior managers and department managers.

Key Requirements:

• Working knowledge of food and beverage functions, and general knowledge of shop operations.
• Outgoing, positive attitude and enthusiasm for working with the public.
• Demonstrates team management, delegation, issue resolution, coaching skills, and the ability to motivate others and provide direction for staff.
• Effective oral and written communication skills.
• Effective analytical, planning, and problem-solving skills.
• Work effectively with supervisors, peers, subordinates, guests, vendors, and corporate partners.
• Ability to present a calm demeanor that deters others from engaging in disruptive conduct, while encouraging a positive interaction with guests.
• Ability to read and interpret documents like training materials, spreadsheets, reports, and operating instructions.
• Accurate cash handling skills and ability to compute rate, ratio, and percent and to draw and interpret.
• Proven ability to consistently deliver results with minimal supervision.
• Flexible availability including daytime, evenings, weekends, and major holidays. Full availability for any shift, seven (6) days per week, including nights, weekends, and holidays is preferred.
• Restaurant management or food service experience required.
• Proficiency at all workstations in the lounge, including bar, food prep, POS system.
• Complete knowledge of Joffrey s menu, product preparation, and standards.
• Working knowledge of all store equipment functions.
• Prior experience with point-of-sale cash handling systems preferred.

Responsibilities:

• Implement or monitor processes to reduce property or financial losses.
• Investigate known or suspected internal theft, external theft, or vendor fraud.
• Conduct store audits to identify problem areas or procedural deficiencies.
• Identify and report merchandise or stock shortages.
• Inspect buildings, equipment, or access points to determine security risks.
• Maintain documentation or reports on security-related incidents or investigations.
• Monitor compliance with standard operating procedures for loss prevention, physical security, or risk management.
• Perform covert surveillance of areas susceptible to loss, such loading docks, distribution centers, or warehouses.
• Prepare written reports on investigations.
• Recommend new or improved processes or equipment to reduce risk exposure.
• Train establishment personnel in loss prevention activities.
• Verify proper functioning of physical security systems, such as closed-circuit televisions, alarms, sensor tag systems, or locks.
• Conduct employee background investigations and review reports with operational or human resources managers.
• Coordinate with risk management, human resources, or other departments to assist in company programs, investigations, or training.
• Identify and report safety concerns to maintain a safe shopping and working environment.
• Recommend methods to reduce potential financial fraud losses.
• Respond to critical incidents, such as catastrophic events, violent weather, or civil disorders.
• Working surveillance cam.
• Conducting safety and loss prevention audits era controls.

Tools and Technology:

• Cash registers
• Commercial use:
  
  • Blenders, coffee grinders, coffee machine, or iced tea makers
  • Cutlery, dishwashers, food slicers, scales, ice dispensers
  • Food warmers, grills, microwave ovens, ovens, toasters
  • Credit card processing machines, delivery app units, and software
  • Digital menu screen, smart TV s
  • Personal computers, printers, phone headsets
  • Point-of-sale terminals and workstations
  • Touch screen monitors, accounting software
  • Office suite software (Microsoft office)
  • Point-of-sale software (micros, oracle, and omega)
  • Spreadsheet software (Microsoft Excel)
  • Word processing software (Microsoft Word)