Loss Prevention Supervisor

AccorHotel

Supervise, train, and mentor loss prevention staff assigned to your shift, fostering a collaborative and supportive team environment

• Monitor and patrol assigned areas to provide a safe environment for guests and employees while minimizing opportunities for loss or damage
• Anticipate potential security risks and respond promptly to disturbances, prohibited conduct, and emergency situations
• Conduct thorough investigations into theft, lost items, noise complaints, assault complaints, and other guest or employee incidents; complete detailed documented reports
• Maintain vigilance of surveillance cameras, monitors, and alarm panels; demonstrate proficiency in their operation and respond appropriately to alerts
• Coordinate and manage all fire alarms and emergency situations within the property in accordance with established protocols
• Investigate duress alarms and suspicious persons on property; demonstrate comprehensive knowledge of applicable codes and procedures
• Receive and prioritize radio and telephone reports of emergency situations; determine nature, location, and priority; promptly dispatch emergency response and backup as necessary
• Respond to scenes of guest or employee accidents; administer first aid/CPR as required; communicate essential information to emergency medical services
• Manage the lost and found items program; document, organize, and store items; coordinate return of lost items to guests
• Conduct health screening for all employees, contractors, and visitors entering the property; issue badges for contractors and maintain accurate records
• Issue radios and keys to designated personnel; maintain accurate records and ensure safekeeping of all equipment
• Inspect employee packages, purses, and bags as employees enter or leave the property
• Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards
• Maintain awareness of scheduled group activities, house count, hours of operation, fire and emergency procedures, and business continuity plans
• Resolve safety hazard situations and ensure compliance with state regulations and hotel guidelines
• Report to local authorities when situations warrant; document all guest and employee incidents transparently
• Maintain positive guest relations at all times; respond promptly to guest inquiries and resolve complaints ensuring satisfaction
• Demonstrate proficiency with fire alarm enunciator panels and maintain familiarity with building locations, emergency telephone numbers, and available emergency services