LOUNGE AMBASSADOR Gulf Air

Ensures a warm, welcoming experience

Greets and warmly receives all arriving guests at reception

Monitors the entrance area to ensure a spotless, picture perfect environment

Introduces lounge facilities for first time guests

Personally, escorts guests, wishing to enjoy the cocktail lounge, to the Central room

Connects with and gives recognition to all guests, make them feel special .

Engages with warmth and openness with guests stays fully present

Ensures all departing guests receive a personal farewell

Maintains the electronic reader devices and iPad connectivity

Performs lounge check-in transactions of invited and paying guests

Assist guests solving travel issues, e.g. coordinating with the concierge or an airline representative for flight rescheduling

Notes special requests, or requirements communicated by the call center/check-in counter

Stocks media display wall with magazines, international and local newspapers

Manages the uploading of press readers

Coordinate with porter to store guest luggage

Assist with tagging luggage/ communicating with guests

Ensure prompt retrieval of luggage on departure from the lounge

Deliver high standards of service in the Central

Room/cocktail lounge

Approach and receive all guests warmly as soon as they enter the Central Room

Assists guests with hand luggage

Places small stool for hand bags, brief cases by chair side

Connects and give recognition to all guests, makes them feel special

Help guests decide where to sit and escort guests to seats

Encourages guests to choose a beverage, offers newspaper, automatically places hot towel on table top

Coordinates menu orders, canapes for side serve, with the kitchen, bars and coffee stations

Helps guests to choose wines and cocktails from the beverage menu

Gracefully serves beverages and canapes/pastries to guests, chairside

Offers beverage replenishment to guests before clearing in glasses/cups

Resets seats and tables

Clears tables and chair sides

Provides full chair-side service for guests

Promotes the cocktail hour and afternoon tea service

Walks around in assigned area regularly to check guest s comfort

Ensures all departing guests receive a personal farewell

Manages day-to-day operations in the Reception Area and allocated Rooms

Circulates to ensure immaculate presentation of the Reception Area and Central Room

Prepares and set up workstations professionally

Ensures stewarding uplift and refresh clear in station at appropriate intervals

Maintains/updates knowledge of all beverages and canape/pastry items, menus

Rotates to deliver services in the Reception Area and Central Room as assigned

Keep service on-track and up to standards