Lubricants Technical Support Manager

Kuwait Dana Lubes Company Kdl (shield)

Job Scope

You will be responsible for managing the Company's day-to-day lubricants products lab operation and R & D programs and processes to improve existing products or developing new products to meet the Company's strategic growth objectives. You will be reporting to the Technical Director and you will manage a team of 3 Chemical Engineers.

Job Roles

• You will be managing a team of senior and junior engineers. Must have leadership skills and the ability to manage teams. Must be able to work simultaneously on several subjects with the ability to follow-up on all without reminders. Must be able to delegate, assign and transfer responsibilities to team members and guide them on how to deliver results.
• Working directly under the Technical Director to improve and innovate existing and new products for the market while supporting the current strategic and operational direction of the Company. You will be required to expand on our network of suppliers & manufacturers and lead technical discussions with them.
• You will be required to conduct detailed research on how to develop customized products for certain segments to serve our clients' needs. You will lead a team of engineers that will help you with these tasks. The research will have to be on the technical and commercial aspects.
• Continuous R & D will be a crucial and important responsibility of yours as this is necessary for our organization. Staying up to date with the modern technologies and the latest global trends to allow us to be first-movers in new markets will be required.
• Your team will be required to generate original content to be supplied to the marketing departments to allow us to market on social media. This Technical content must be translated into a language that can be understood by the consumer market.
• You will be required to represent our company in technical visits to customers where you will be required to trouble-shoot problems or recommend new solutions.
• Continuous development of our products means that their data sheets need to be consistently updated. Your team will be required to ensure that we are always using the updated data sheets and that our online website has the updated versions of the data sheets of our products.
• You will be required to have discussions with Original Equipment Manufacturers and other Standards Organizations in-order to get our products approved and obtain the certifications necessary.
• You will manage the laboratory and all the equipment, ensuring the testing equipment is always calibrated. You will be required to manage all the documentation and ensure the implementation of our QMS to ensure products are always at the highest quality and consistency.
• You will be required to train your team in order to learn how to do the tasks effectively and consistently.

Job Qualification

• Bachelors degree in Chemical/Mechanical/Industrial Engineering
• 7 years' experience in the Lubricant Manufacturing Industry - of which at least 1 years in managerial level
• Must have solid knowledge and experience of developing new and existing lubricant products, ability to conduct necessary market research prior to product development
• Must have excellent time management skills and able effectively prioritize and execute tasks in a high-pressure environment
• Conduct product training for customers and company associates where needed.
• Excellent interpersonal, leadership, organizational with follow-up skills and provide reports on all subjects.
• Proficient in ERP systems, SAP and Microsoft Office.
• Must have an existing solid network of existing manufacturers and suppliers of raw materials and finished goods.
• Must be fully fluent in English.