Maintenance Manager

Client of Creative HR Consultancy

Job Summary

The Maintenance Manager is responsible for overseeing the maintenance, safety, and operational efficiency of all building systems within the shopping mall. This includes managing preventive and corrective maintenance, supervising technical staff and contractors, and ensuring a safe, clean, and functional environment for tenants and visitors.

Key Responsibilities

1. Facility & Building Maintenance

Oversee maintenance of HVAC, electrical, plumbing, fire protection, elevators, escalators, and other building systems

Develop and implement preventive maintenance schedules

Ensure minimal downtime of all critical systems

2. Operations Management

Monitor daily facility operations to ensure smooth functioning

Conduct routine inspections of the mall, parking areas, and external premises

Ensure compliance with operational standards and mall policies

3. Team Leadership

Supervise and manage maintenance staff (technicians, electricians, plumbers, etc.)

Assign tasks, monitor performance, and provide training

Manage third-party contractors and service providers

4. Health, Safety & Compliance

Ensure compliance with local regulations, safety codes, and fire standards

Conduct safety audits and risk assessments

Maintain emergency response procedures and systems

5. Budgeting & Cost Control

Prepare and manage maintenance budgets

Monitor expenses and identify cost-saving opportunities

Oversee procurement of materials, tools, and services

6. Tenant Coordination

Respond to tenant maintenance requests and concerns

Coordinate fit-out approvals and ensure compliance with mall standards

Support tenants during store setup and operations

7. Documentation & Reporting

Maintain maintenance logs, reports, and asset records

Prepare periodic reports for senior management

Track KPIs such as downtime, repair costs, and service efficiency

Qualifications & Requirements

Bachelor’s degree in Engineering (Mechanical, Electrical, or related field)

5–10 years of experience in facility or maintenance management (preferably in malls, retail, or large commercial properties)

Strong knowledge of building systems (HVAC, MEP, BMS, etc.)

Familiarity with local safety regulations and compliance standards

Excellent leadership, problem-solving, and communication skills

Key Skills

Facility Management

Preventive Maintenance Planning

Vendor & Contractor Management

Budgeting & Cost Control

Health & Safety Compliance

Team Leadership

Troubleshooting & Technical Expertise

Working Conditions

May require working evenings, weekends, or on-call for emergencies

Regular site inspections across the mall premises