Maintenance (Engineer) - Mobile

Raya Distribution

• Carries out repairs to products sold by LOB, e.g. mobile phones and aiming to deliver quality after-sale service and to generate customer satisfaction and repeat sales.
• Ensures that work is carried out in line with RAYA working instructions, operating procedures and policies
• Executes repair work diligently and in line with promised deliverables and within standard operating procedures
• Ensures that Mobile troubleshooting guidelines are observed
• Operates with QMS, EMS, OHAS Req. and ESD Req. standards
• Ensures that work is carried out efficiently at high quality and within the budgeted time limits for the job
• Ensures that data and other information is dealt with accurately and in line with standard practice
• Ensures correct and efficient utilization of resources (tools, spins, etc) as per job requirements
• Strives to maintain customer satisfaction and to generate repeat work

Impacts on the work of other colleagues and more particularly on the work of those that are involved in customer care (e.g. customer care reps)