Make Up Consultant Chalhoub Group

CUSTOMER SERVICE & SALES

• Ensure that the customer expectations are satisfied and keep the service quality at a high level physically and digitally.

• Follow up MAC service guidelines and standards at all times.

• Perform professional and appropriate applications, demos to achieve the customer desires.
• Resolve customer issues and requests, in an efficient and timely manner and adapting this culture to the store.

• Follow up the updated-on product information.

• Ensure the brand philosophy/DNA is communicated to all customers.

• Follow the strategy set by the Store Manager to achieve personal and store and virtual selling goals.

• Focus to achieve sales targets and increase AUS, APT, conversion.

• Follow up CRM goals and apply directions to achieve these goals and increase loyalty.

• Use the digital platforms effectively as per brand guidelines.

• Keep an eye on industry and market trends and plan actions accordingly.

TEAMWORK & PARTICIPATION

Teamwork

• Establish constructive and strong business relationships with colleagues / business partners and managers to ensure effective execution of the business.

Participation

• Undertake specific tasks as delegated by the manager including administrative paperwork and MAC services.
• Take every opportunity to attract consumers.
• Provide timely and active participation in regional meetings, activities and all necessary product and development trainings.
• Complete the relevant certificates required by brand.
• Ability to work flexibly with rotation and shifts when it is required.

OPERATION

• Support to the Store Manager to reach maintain appropriate inventory levels. Monitor stock levels on key lines highlighting stock issues to ensure there is adequate stock to achieve sales targets.
• Support to the store manager in completing all the reports and documents correctly and in accordance with company deadlines in a timely manner.
• Support to the Store Manager in organizing events and track event results.
• Support to the Store Manager in implementing and managing VM directives.

• Manage the store opening and closing checklist regularly.

• Adhere to all company and brand policies and procedures.

• Ensure guidelines set by the brand are followed (Back-office layout, clothing/image standards etc)

• Support to Store Manager accurate cycle count and physical inventory as required.

• Follow agreed Security Protocols to ensure a safe working environment is fostered by all employees

• Preserve merchandising, display and counter hygiene standards and guidelines always.

• Ensure to follow and implement sustainability guidelines.

What you ll need to succeed

• Minimum High School Graduate (University Graduate Preferred
• a previous experience in retail is a plus
• Excellent communication, organization and time management skills.
• Excellent make-up skills
• Ability to provide inspirational, authentic and personalized customer service
• Ability to sell in store and online.
• Proven ability to drive amazing customer experiences and results.
• Ability to assess customer needs and make recommendations.
• Supporting all aspects of a store from the stockroom to the sales floor.
• Understanding of KPI s and ability to use this knowledge for increasing level of sales in store.
• An open mind, flexibility and positive reaction to change.
• Ability to work retail hours including weekends and special events in a fast-paced work environment
• Digital savvy is a plus and/or open to learning digital skill sets