Managed Services Coordinator

SWATX

Key Responsibilities:

• Coordinate the delivery of managed services to clients, ensuring timely and quality execution of service agreements.
• Establish and maintain effective communication with clients to understand their needs and requirements.
• Track and manage service requests, incidents, and escalations, ensuring swift resolution and client satisfaction.
• Collaborate with technical teams to align services with client expectations and operational capabilities.
• Monitor service performance metrics, report on service levels, and propose improvements as necessary.
• Assist in the preparation of project plans, timelines, and documentation related to service delivery.
• Support the onboarding process for new clients and services.
• Actively participate in team meetings and contribute to the continuous improvement of service delivery processes.

Qualifications & Skills:

• Bachelor s degree in Business Administration, IT, or related field.
• 1-3 years of experience in a service delivery or coordination role, preferably within managed services.
• Strong organizational skills and the ability to manage multiple projects simultaneously.
• Excellent communication and interpersonal skills.
• Proficient in using project management tools and software.
• Understanding of IT service management principles and practices.
• Ability to work independently as well as part of a team.