Manager - Asset applications Support
Qiddiya Investment Company
Employer Active
Posted 8 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Oversee daily L2 support operations for asset applications, ensuring timely resolution of incidents and service requests.
Develop and maintain support workflows and documentation to standardize service delivery.
Monitor SLA performance and report metrics to the Senior Manager, identifying areas for improvement.
Act as escalation point for complex issues and coordinate resolution with vendors and internal teams.
Manage relationships with managed service providers, ensuring contractual compliance and performance.
Lead and mentor Assistant Managers and Specialists, ensuring adequate coverage and expertise across application domains.
Collaborate with Application Design & Delivery teams to implement permanent fixes and enhancements.
Support training initiatives for L0/L1 teams to improve first-call resolution rates.
Maintain strong relationships with business stakeholders to align support services with operational needs.
Desired Candidate Profile
Bachelor s degree in Information Technology, Computer Science, or related field.
6 8 years of experience in IT application support, with at least 2 years in a leadership role.
Proven experience managing support for applications such as POS, ticketing, leasing, and park management systems.
Experience in SLA management, vendor coordination, and multi-tiered support environments.
Company Industry
- Entertainment
- Recreation
- Theme Parks
Department / Functional Area
- IT Software
Keywords
- Manager - Asset Applications Support
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