Manager, Business Account Management

Tap Payments  

br>As a Tapster you will:/strong>

• Develop and implement account management strategies that focus on enhancing merchant experience, improving retention, and increasing Gross Transaction Value (GTV).

• Ensure consistent delivery of high-quality client support and solutions.

• Serve as the escalation point for key enterprise accounts, ensuring rapid resolution of complex issues while maintaining strong client relationships.

• Conduct executive-level engagements with enterprise clients, promoting collaboration and long-term partnerships.

• Oversee the implementation of SLAs and retention strategies for strategic accounts.

• Collaborate with cross-functional teams, including technical, product, and operations teams, to resolve escalated issues and implement process improvements.

• Drive the adoption of tools, processes, and reporting mechanisms that enhance team efficiency and client satisfaction.

• Ensure internal alignment to optimize payment cycles and implement scalable solutions.

• Analyze account performance and provide strategic insights to enterprise clients to drive GTV growth.

• Lead initiatives to identify and capitalize on upselling or cross-selling opportunities with existing merchants.

• Oversee reporting processes, providing data-driven recommendations to both clients and internal teams.

• Identify opportunities for process improvement within the account management function.

• Share insights with leadership to influence product development, features, or services based on client feedback.

• Ensure ongoing excellence in enterprise account management.

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