Manager - Business Applications Operations

Qiddiya Investment Company

As the Manager, you will collaborate with various stakeholders to drive process improvements, troubleshoot issues, and implement best practices, all while fostering a culture of innovation and excellence.

Primary Responsibilities

• Manage and maintain the Vista Cinema systems, including POS, TMS, Head Office, Kiosk, and related modules, ensuring optimal performance, data integrity, and high system availability across all cinema locations.
• Lead the planning and execution of new Vista rollouts, upgrades, and integrations with third-party systems (e.g., payment gateways, loyalty programs, ERP) with minimal disruption to operations.
• Serve as the primary point of contact with Vista Entertainment and internal stakeholders, overseeing escalations, support tickets, and enhancement requests in line with business priorities.
• Oversee system configurations, pricing structures, promotions, and business rules setup within Vista modules to support both operational and marketing requirements.
• Ensure accurate synchronization and reporting between Vista and other business systems, maintaining data consistency and actionable insights across platforms.
• Conduct user training sessions, prepare manuals, and provide ongoing operational support to cinema, ticketing, and head office users to enhance efficiency and system utilization.
• Implement monitoring and control measures, ensuring compliance with IT security standards, data protection policies, and internal audit requirements across all Vista systems and connected environments.