Manager Business Continuity & Crisis Management

DU

Key Accountabilities

• Manage the crisis management team through the identification, damage assessment, crisis plan activation, and recovery phases of organizational crisis, and coordinating efforts on national ones with Competent Authorities (TDRA, NCEMA, etc.) standard
• Lead EITC to fulfil the Competent Authorities business requirements such as Rapid deployment plans based on Competent Authorities (TDRA, NCEMA, etc.) directives.
• Communicate with the competitor/other operator to ensure compliance with (NATIONAL TELECOM EMERGENCY MANAGEMENT PLAN) and other requirements.
• Support in conducting DR run book workshops for the respective team members and govern DR run activities.
• Conduct Technology Disaster Resilience assessment to identify the risk/impacts, document/report the recovery priorities, and inter-dependencies to achieve the recovery time objectives.
• Contribute to establish disaster recovery testing plans and coordinates the testing of recovery support
• Ensure the readiness of the command and control center and summoning plan.
• Ensure periodic audit (internal external) on du data center to meet internal and external requirement.
• Fulfil any additional requirements and tasks provided by head of information security.
• Perform set of simulations to ensure the availability of Executive and facilitate the decisions
• Ensure the safety and resilience of critical national infrastructure as per national/ international standard
• Coordinate with stakeholders to effectively track all incidents (internal external) and prepare incidents trend analysis report to Manger for review and communication to the top management.
• Lead communications, escalations and the activation of DR procedures with respective Technology stakeholders during any crisis/disaster situation.
• Review/Update Disaster recovery procedures for Critical technology systems

Qualifications:

• University graduate, Job related certificate, professional Qualification or equivalent preferred

Experience:

• Minimum 5 8 years of Experience in Crisis Management role and have knowledge and skills in Disaster Recovery

Skills

• Excellent communication skills
• Ability to work under stressful situation in a quality manner
• Ability to manage multiple activities and prioritize assigned workload
• Logical, analytical way of thinking
• Research capabilities (such as articles, books)
• Knowledge of internal du policies and procedures is an asset
• IT background is an asset
• The ability to work cooperatively with different types of personalities