Manager, Business Development

Western Union

We re looking for passionate professionals who thrive on building strong relationships, driving growth, and putting customers first. If you're excited about making a real impact through business development, we d love to hear from you! This role is responsible for identifying and developing strategic partnerships, negotiating commercial agreements, and driving transactional and revenue growth. The ideal candidate will bring a strong background in client relationship management, sales, and digital payments, with a focus on delivering exceptional partner success and operational excellence.

Western Union powers your pursuit.
In this critical role, you will be responsible for identifying and developing opportunities within the region, negotiating and closing deals with Account Payout Network (APN) and mobile wallet operators. You will be directly accountable for achieving transactional and revenue goals, while also identifying and prioritizing service quality issues across field teams. You ll analyze performance and competitive data and contribute to new product and pricing proposals under the guidance of the People Manager, Global Payout Director.

• Develop and manage strategic partnerships with (Account Payout Network) APN and mobile wallet operators.

• Drive regional growth through go-to-market strategies, pricing proposals, and new product initiatives.

• Lead commercial negotiations and ensure contract compliance with internal and regulatory standards.

• Oversee partner onboarding, transaction processing, and operational performance.

• Collaborate with finance, treasury, and compliance teams on settlements, liquidity, and reconciliations.

• Act as a liaison between partners and product teams to support solution development and customization.

• Monitor KPIs, analyze market data, and resolve service quality issues to ensure partner satisfaction.

• Align cross-functional teams to execute strategic initiatives and continuous improvements.

• Work closely with business, compliance, finance, and operations teams to align strategies and ensure cohesive execution.

• Support internal teams in resolving service quality issues and driving continuous improvement initiatives.

• Around 5 6 years of experience building and managing client relationships, developing business opportunities, or expanding partner networks.

• 3 4 years of experience in sales or marketing, ideally within remittance, digital payments, or banking but we re open to related industries if you bring strong transferable skills.

• Proven track record in managing partnerships and achieving revenue goals.

• Strong negotiation, analytical, and communication skills.

• Bachelor s degree in Business, Finance, or a related field.